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Frequently Asked Questions

What are the importation requirements for first time importers?

If you are a first-time importer contact the team at White Knight Global Logistics and one of our experienced
Logisticians will assist you with all the necessary documentation and procedures to ensure a successful
outcome.

What information does White Knight Global Logistics require to be able to start working with you?

To assist with air freight, sea freight and customs brokerage certain documentation is required before we can
commence. Contact the team at White Knight Global Logistics and one of our experienced Logisticians will
assist you with all the necessary documentation and procedures to ensure a successful outcome.

Can White Knight Global Logistics provide a fully inclusive or fully itemised quotation for our air freight, sea freight and/or customs brokerage requirements?

At White Knight Global Logistics, we have substantial experience with providing air freight, sea freight and/or
customs brokerage quotations. Contact the team at White Knight Global Logistics and one of our experienced
Logisticians will provide you with a quotation specifically for your requirements.

Why use a Customs Broker and what do they do?

Licensed by Australian Border Force a Customs Broker acts as an agent for commercial businesses importing
goods into Australia. A Customs Broker will facilitate the customs clearance of a shipment through Australian
Border Force and other government bodies.

Most importers of goods choose to engage a Customs Broker to act on their behalf because of the complexity of the laws governing the importation of goods into Australia (similarly to those of most other countries) and the potential financial and other implications of lodging an incorrect import declaration to ABF.

Contact the team at White Knight Global Logistics and our experienced Customs Broker will assist your
business with a professional customs clearance process and customs consultancy services.

What documentation do I need for air freight and or sea freight shipments?

Contact the team at White Knight Global Logistics and one of our experienced Logisticians will assist you with all the necessary documentation to meet your specific requirements.

What is the difference between chargeable, actual and volumetric weight for air freight?

Air freight is charged based on the chargeable weight of the air freight shipment. The chargeable weight is
the higher weight between the actual weight and the volumetric weight. The actual weight is the actual weight
of the air freight cargo and the volumetric weight is the weight calculated on the volume of the air freight
shipment.

Contact the team at White Knight Global Logistics and one of our experienced Logisticians will assist you in the process of understanding how these calculations are made.

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T: + 61 (0) 7 3399 4353
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Brisbane Office: Hawthorne, QLD 4171 Australia

Postal Address: PO Box 700, Bulimba, QLD 4171 Australia

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